FAQ
Everything You Need to Know Before You Arrive
Yes, your dedicated team will be on the island 24 hours per day. We have separate staff housing for them, and they are reachable by phone (WhatsApp), SMS, or through your Guest Portal.
Usually, the answer is YES!
Our Guest Experience Designers can help – whether it’s a romantic dinner on the beach, a birthday party at the pool, or a romantic proposal at a local waterfall… we’re happy to help (and even keep the surprise) make your occasion special.
A few of our frequent requests:
- Flower petals on the bed and champagne chilled in the room
- Dinner on the beach
- Family photo session
- Surprise proposal
- Special desserts for birthday and anniversaries
Don’t let that list limit your imagination – we love making magic happen for our guests!
Daily housekeeping is available during your stay. Our concierge will check with you each day to determine whether you would like services and what you need.
Should you need anything in between services, let any staff member know or message us.
About Sargassum: What to Expect
Sargassum is a type of free-floating seaweed that occasionally washes up along the shores of Belize and much of the Caribbean, including Central America and the eastern coast of Mexico. It’s part of a larger natural phenomenon carried by ocean currents—often influenced by factors like water temperature, wind patterns, and tides. While it plays a vital role in marine ecosystems offshore, it can sometimes gather along beaches, especially during certain weather conditions. That said, sargassum is not seasonal or predictable, and its presence can vary day to day—even hour to hour.
Our team works hard to keep our beachfront beautiful, with daily clean-up efforts designed to minimize the impact of sargassum. However, as a force of nature, it can sometimes arrive faster than we can remove it. Please know that we do not offer discounts or refunds due to sargassum—as it is beyond our control and affects the entire region. We invite you to explore everything else that makes Placencia unforgettable—sparkling pools, inland adventures, world-class tours, and authentic Belizean hospitality—no matter what the sea brings to shore.
Belize is a tropical destination and we do have mosquitoes and no-see-ums.
No-see-ums are
We do spray for mosquitoes frequently, but we cannot eliminate them and you’ll definitely experience them on your inland excursions. OFF (or another product with DEET) is the best deterrent against mosquitoes.
No-see-ums are different – instead of piercing skin like a mosquito, they actually bite. The best deterrent against them is Avon’s Original Skin So Soft oil. Apply it liberally on exposed skin, especially feet, ankles, and lower legs and reapply throughout the day. No-see-ums are most active around dusk, so staying inside during those hours also helps.
No-see-ums and mosquitoes are not “seasonal” in Belize, although we do see more and less active times. There is no way to predict activity, so being prepared is the best defense.
If you booked your stay after August 1, 2025 your stay includes a 10% service charge. This is passed along to staff entirely (less credit card processing fees) and divided among our team. Additional gratuities, while appreciated, are not expected and are entirely at your discretion for excellent service. Additional gratuities may be left in cash or by card at check out, and you can specify an individual or team, or leave it to be split across departments.
If you booked your stay prior to August 1, 2025 the service charge was not included in your stay. Again, gratuity is not expected but appreciated for excellent service. Customary tip is 10% of your stay (before taxes) and can be left in cash or by card at check out. You still have the option to specify an individual or team, or leave it to be split across departments.
A car is not necessary in the Village of Placencia.
If you booked your stay prior to August 1, 2025 your stay includes one 4-seat golf cart for use anywhere on the Peninsula. One tank of gas is also included with this cart. Additional carts are available from Captain Jak’s, and you can book those directly or with our Guest Experience Designer.
If you booked your stay after August 1, 2025 and want the freedom of exploring the Peninsula by golf cart, rentals are available through Captain Jak’s. We also offer complimentary van shuttles on the Peninsula; ask your Guest Experience Designer for details.
If you booked your stay prior to August 1, 2025 your island takeover includes chef service (you only pay for the ingredients). Kitchen use is limited to our culinary team, however they are available to prepare meals and snacks throughout the day.
If you booked your stay after August 1, 2025 your stay is all-inclusive with unlimited food & beverages. The kitchen is reserved for use by our culinary team only.
You do not need to exchange money in Belize, US Dollars are accepted everywhere. The exchange rate is a static 2 BZ$ = 1 US$. Small bills ($20 and below) are most commonly accepted and bills should be in good condition (no rips or tears).
There are ATMs in the village where you can get additional cash. Check with your bank to confirm any additional international fees or limitations.
Mastercard and Visa are accepted at most restaurants, stores, and tour companies though some may have a minimum spend required. American Express is accepted at limited locations, and Discover is not accepted in Belize at all.
There are currently no mandated vaccinations or medications for travel to Belize. For more information, refer to this article.
We recommend booking excursions and activities in advance – and our Guest Experience Designers make that process simple and stress free. About six weeks prior to your arrival, you will have the opportunity to schedule a call with your Designer. They can answer any questions about excursions, spa services, specialty dining – anything you’d like to do during your stay. Having everything confirmed prior to arrival means less decision fatigue and more relaxation!
If you’re a “wing it” kind of traveler, you can book excursions while on property. From November – May, you risk tours being sold out in advance. And in the slow season (September – early November), you risk tours not meeting the minimum number of guests to go out. Booking in advance helps guard against both situations.
We work exclusively with our sister company, Captain Jak’s, for all excursions and golf cart rentals.
Official check-in is 3:00 pm and checkout is 11:00 am. Early check in / late check out may be available; please check with your Guest Experience Designer prior to arrival to confirm.
The bungalows are well-appointed. Linens, toiletries, beach towels, coffee makers, and hair dryers are included. The kitchen and bar are stocked to meet your needs. If you have a specific request, don’t hesitate to ask prior to arrival.
You’ll also find kayaks and paddleboards, pool chairs, and a ping pong table and pool table in the game room.
Generally, we do not allow boats to be docked at Enclave. If you are arriving by boat, there are exceptions. Please check with our reservations team or your Guest Experience Designer with specific questions.
Yes – we have wifi in the bungalows and common areas. While we have the highest speeds available on the island, they may not be sufficient for extended video calls. We realize this may be important during your stay, so please chat with your Guest Experience Designer about your needs. Every room has a Firestick with streaming services (Prime, Netflix, Disney+ and others) available for your sign in.
Most days, the water around The Enclave is very clear with good visibility. Weather on certain days and even time of year can effect. The beach at the island is amazing white sand, raked and cleaned daily.
The island is surrounded by shallow corral reef that provides for exceptional snorkeling and is host to various marine life. Fishing is typically very good off the back side of the island and dock as the water deeper and on leeward side of the island so usually protected from large waves.
Enclave is about 200 yards off the tip of the Placencia Peninsula – with a boat ride of less than 5 minutes. Boat transfers to and from the municipal pier in Placencia are included in your stay, and can be arranged with your island concierge while on property.
Getting Here
All international guests fly into Phillip Goldson International Airport in Belize City (BZE). From BZE to Placencia, you have a couple of options:
Local flights: There are two local airlines in Belize (Tropic Air and Maya Island Air). Flights from BZE to Placencia are about 30 minutes on a 14 seat plane. While we are agents for both airlines, we generally book with Tropic. Typically, round trip airfare is $275 USD per person. However, fares are not guaranteed until booked. If you choose this option and your airfare will be more than $275 USD per person, round trip we will confirm with you before booking. If we book the flight, you pay for it when you check out from the resort and we manage any changes (if your US flights are delayed, you get held up in immigration/customs, etc.). Then we pick you up at the Placencia Airstrip and it’s about a 15 minute drive to the Resort.
Alternatively, you may book directly with Tropic or Maya and then share your arrival time with us. We offer a complimentary pick up at the Placencia Airstrip. However, if you are delayed or need to make any changes, you must work directly with the airlines. They will not discuss your flights with us unless we book them. Changes or cancellations may also be subject to fees if you book directly.
Ground transfer: We also offer a ground transfer option. We are located about 110 miles south of the international airport. Our vans will pick you up at the airport and drive you down. Unless otherwise requested, this transfer is via the Coastal Highway, which was recently updated (2024). It’s about a two-hour drive on this route, and you’ll be comfortable in our 10- or 15-passenger, air conditioned, well maintained vans. This option is $550 USD round trip for the first 4 people, plus $15 per additional person.
You can drive one way and fly the other – this is also a popular option. For this option, the ground transfer is $300 for the first 4 people plus $15 per additional person and the flights are $140 USD per person.
*All rates are subject to change until booked.